Frequently
Asked
Questions

Frequently Asked Questions (FAQ)

How do I book an appointment?
Appointments can be scheduled by directly through the booking option available on the website. We require booking in advance to secure your preferred date and time.

What is your cancellation policy?
We ask clients to provide at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may be subject to a fee.

Is there parking available at The Sur House?
There is public street parking available.

How do I prepare for my wellness session?
Wear comfortable clothing and arrive a few minutes early to complete any necessary paperwork.

What is the typical length of a session?
Sessions usually last between 60 to 90 minutes, depending on the service.

Who can benefit from The Sur House services?
Our services are designed to support individuals of all ages looking to improve mental health, emotional balance, and overall wellness.

If you have additional questions not covered here, please contact The Sur House directly for personalized assistance.

Q: How long should I stay in the sauna?
A: Beginners should start with 5-10 minutes. Experienced users can stay up to 15-20 minutes. Always listen to your body and exit if you feel dizzy or uncomfortable.

Q: How hot should the sauna be?
A: The ideal sauna temperature ranges from 65°C to 90°C. Adjustments can be made based on your comfort level and experience.

Q: Can I use the sauna and ice bath on the same day?
A: Yes, alternating between sauna and ice bath sessions can enhance recovery. A typical routine is 10-15 minutes in the sauna followed by 1-3 minutes in the ice bath, repeated 1-3 times.

Q: How cold should the ice bath be?
A: The water temperature should be between 3°C to 10°C. Beginners may start at the higher end and gradually lower the temperature as tolerated.

Q: How long should I stay in the ice bath?
A: Start with 1-2 minutes for your first sessions. Most people stay between 3 to 5 minutes. Avoid staying longer than 10 minutes to prevent adverse effects.

Q: What should I wear in the sauna or ice bath?
A: Lightweight swimwear or a towel is appropriate for both, this is a dressed sauna.

Q: Is rinsing off after using the sauna or ice bath necessary?
A: It’s recommended to rinse off sweat after the sauna with a shower. After an ice bath, warm up gradually before getting dressed.

Q: Can children use the sauna or ice bath?
A: Children should only use these facilities under adult supervision and for shorter durations.

FAQ – Wellness Centre Massage Services

Q: How long are the massage sessions?
A: Sessions are available in 60, 75 and 90-minute durations. You can select the length based on your personal preference and wellness goals.

Q: Do I need to book in advance?
A: Yes, we require booking your appointment in advance to secure your preferred time and therapist.

Q: What should I wear during my massage?
A: You can wear comfortable clothing. During the massage, you will be draped with a sheet or towel to ensure privacy and comfort.

Q: Can I get a massage if I have a medical condition?
A: Please inform us of any medical conditions during booking. Some conditions may require a doctor’s approval before receiving massage therapy.

Q: What if I am pregnant?
A: We offer specialized prenatal massage designed to support pregnant clients. Please let us know your pregnancy stage when booking.

Q: How soon should I arrive before my appointment?
A: Please arrive 5 minutes early to allow time to relax before your session.

Q: What payment methods do you accept?
A: We accept credit/debit cards and Apple Pay.

Q: Are gift certificates available?
A: Yes, gift certificates for all of our services are available and can be purchased in person or through our website.

Q: What types of facial treatments do you offer?
A: We offer a variety of facials including deep cleansing, hydrating, anti-aging, acne treatment, and brightening facials. Each treatment is tailored to meet individual skin needs.

Q: How long does a typical facial treatment take?
A: Most facial treatments last between 60 to 75 minutes, depending on the type and specific requirements of your skin.

Q: Are facial treatments suitable for all skin types?
A: Yes, our estheticians customize each facial to suit your skin type whether it is oily, dry, sensitive, or combination.

Q: Will a facial cause my skin to break out?
A: Some skin types may experience mild purging or breakouts following a facial as impurities are drawn out. This is typically temporary and should subside quickly.

Q: Can I wear makeup immediately after a facial?
A: It's best to allow your skin to breathe for at least a few hours after a facial before applying makeup, to maximize the treatment benefits.

Q: Are facial treatments safe during pregnancy?
A: Many facial treatments are safe during pregnancy, but some ingredients and procedures should be avoided. Please inform us if you are pregnant so we can customize your treatment appropriately.

Q: How should I prepare for my facial appointment?
A: Arrive with clean skin, without heavy makeup. Avoid exfoliating or using strong skincare products 48 hours before your appointment.

Q: What skin concerns can facials address?
A: Facials can help with acne, dryness, dullness, fine lines, uneven skin tone, and clogged pores, among other concerns.

Q: Do you offer products to maintain facial results at home?
A: Yes, we provide professional skincare products to help you maintain and enhance the results of your facial treatments.