How do I book an appointment?
Appointments can be scheduled directly through the booking option available on the website. We require booking in advance to secure your preferred date and time.

What is your cancellation policy?
We ask clients to provide at least 24 hours’ notice for cancellations or rescheduling. Late cancellations or missed appointments may be subject to a fee.

Is there parking available at The Sur House?
There is public street parking available.

How do I prepare for my wellness session?
Wear comfortable clothing and arrive a few minutes early to settle in and prepare for your appointment.

What is the typical length of a session?
Sessions usually last between 60 to 90 minutes, depending on the service.

Who can benefit from The Sur House services?
Our services are designed to support individuals looking for a space to rest and recover from stressors of life and help improve overall well being.

If you have additional questions not covered here, please contact The Sur House directly for personalized assistance.

Q: What is provided when booking a sauna and icebath experience at The Sur House
A: You will receive a locker to safely place your belongings in, a robe, a towel, and slippers. There is a shower to rinse off before or after your session.

Q: How long should I stay in the sauna?
A: Beginners should start with 10 minutes. Experienced users can stay up to 15-20 minutes. Always listen to your body and exit if you feel dizzy or uncomfortable.

Q: How hot should the sauna be?
A: The ideal sauna temperature ranges from 65°C to 90°C. Adjustments can be made based on your comfort level and experience.

Q: Can I use the sauna and ice bath on the same day?
A: Yes, alternating between sauna and ice bath sessions can enhance recovery. A typical routine is 10-15 minutes in the sauna followed by 1-3 minutes in the ice bath, repeated 1-3 times.

Q: How cold should the ice bath be?
A: The water temperature should be between 3°C to 12°C. Beginners may start at the higher end and gradually lower the temperature as tolerated.

Q: How long should I stay in the ice bath?
A: Start with 1-2 minutes for your first sessions. Most people stay between 3 to 5 minutes. Avoid staying longer than 10 minutes to prevent adverse effects.

Q: What should I wear in the sauna or ice bath?
A: Lightweight swimwear or a towel is appropriate for both, this is a dressed sauna.

Q: Is rinsing off before using the sauna or ice bath necessary?
A: It’s recommended to rinse off daily wear before using the sauna and icebath a quick rinse allows us to keep the space clean for other guests..

Q: Can children use the sauna or ice bath?
A: We have a 16 years of age requirement at The Sur House.

FAQ – Wellness Centre Massage Services

Q: How long are the massage sessions?
A: Sessions are available in 60, 75 and 90-minute durations. You can select the length based on your personal preference and wellness goals.

Q: Do I need to book in advance?
A: Yes, we require booking your appointment in advance to secure your preferred time and therapist.

Q: What should I wear during my massage?
A: You can wear underwear during the massage and you will be draped with a sheet or towel to ensure privacy and comfort.

Q: Can I get a massage if I have a medical condition?
A: Please inform us of any medical conditions during booking. Some conditions may require a doctor’s approval before receiving massage therapy.

Q: What if I am pregnant?
A: We offer specialized prenatal massage designed to support pregnant clients. Please let us know your pregnancy stage when booking.

Q: How soon should I arrive before my appointment?
A: Please arrive 5 minutes early to allow time to relax before your session.

Q: What payment methods do you accept?
A: We accept credit/debit cards and Apple Pay.

Q: Are gift certificates available?
A: Yes, gift certificates for all of our services are available and can be purchased in person or through our website.